IR Disputes/Strikes
Weather
Time of Year (e.g. Holiday Season)
Large or Bulky Items
Shipping Provider Error
If any of the above scenarios occur with your package we promise to keep you well informed with as much information that is available to us.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.

If the order arrives at your country and…:

– The customer refuses to accept the package

– Number of attempts is made in the country of destination to deliver the package.

We reserves the right to abandon the package(s) and will not be responsible for any refund.

Returns Policy

1.If you want to cancel the order & get refund, you shall contact us before the item is dispatched. Any cancellation requirements are not accepted once the item has been dispatched.

2.Please contact out Customer Service Team to arrange your return. We’ll need to know your order number, the item you want to return and the reason for return. We do not accept returned item that were sent without any notice.

3.Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods needed to be in pristine condition with any retail seals unbroken.

4.We do not offer Freight To Collect(FTC) service for the returns. You will need to pay for the shipping by your own.

Refunds Policy

1.Once we received your item, we’ll inspect it and notify you that we have received your returned item.

2.If your return is approved, we’ll initiate a refund to your credit card (or original method of payment). you’ll receive the credit within maximum 20 working days, depending on your card issuer’s policies.

3.For additional information, please send us messages on our website.

Lost/Stolen Packages
we not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team.